Responsible Gaming
Please read this page carefully and use it as a practical guide to keeping your play safe, balanced and under control. At Spinko, we believe gambling should remain a form of entertainment and never become a source of pressure or harm.
Our approach to responsible gaming
For most users, gaming is simply a way to enjoy excitement, variety and fun. At the same time, we understand that gambling may have negative effects for some players. That is why responsible gaming is an important part of how we operate. Our goal is to provide information, support tools and clear options that help players stay in control of their activity.
We encourage all users to approach gambling with awareness, set personal boundaries and treat gaming as leisure rather than as a way to earn money.
Support and contact
If you need help or have concerns about your activity, our support team is available by email:
Customer Support: [email protected]
You can also use external self-help resources and responsible gambling information services to better understand potential risks and warning signs.
Helpful responsible gaming tips
- Set a deposit limit before you start playing and only use money you can afford to spend on entertainment.
- Do not chase losses or try to recover money by increasing risk.
- Set a time limit for your sessions and keep gambling in balance with other activities.
- Avoid playing when you feel stressed, upset, overwhelmed or under the influence of alcohol, drugs or medication.
- Take regular breaks if you feel tired or lose concentration.
- Use only one account so you can better monitor your activity and spending.
Protection of minors
Our services are strictly intended for users aged 18 and over. To prevent misuse, you should keep your login credentials and device access away from minors at all times.
Parents and guardians may also consider using internet filtering or parental control software to help restrict access to age-inappropriate content.
Self-exclusion
If you feel that gambling is becoming a problem, or if you simply want to step away from gambling for personal reasons, you may request self-exclusion. Self-exclusion means that your access to gambling services will be blocked for a fixed period chosen by you.
To request self-exclusion, please contact our support team and specify the exclusion period you would like to apply. Available self-exclusion periods range from 6 months to 5 years.
Self-exclusion contact: [email protected]
Please note that self-exclusion cannot be reversed before the selected period has ended. During self-exclusion, opening a new account is not allowed and any attempt to do so may result in permanent account restrictions.
Operator information
Spinko is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao, registration number 162413. The company is licensed by the Curaçao Gaming Authority under licence number OGL/2024/112/0974. Its subsidiary, Deltaprime Limited, registered at Angelou Terzaki 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus, acts as the billing agent and EEA representative of Fortuna Games N.V.
