Privacy Policy

This Privacy Policy explains what information we collect, why we collect it and how we use it when you access our website or use our services. It also outlines your choices regarding your personal information and how we protect your data.

This Privacy Policy forms part of our Terms and Conditions. We recommend reviewing it from time to time, as we may update it to reflect legal, technical or operational changes.

Who we are

Spinko is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao, under registration number 162413 and licensed under licence number OGL/2024/112/0974. Its subsidiary, Deltaprime Limited, registered at Angelou Terzaki 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus, acts as billing agent and EEA representative. For privacy-related or general support questions, you may contact us at [email protected].

What information we collect

We may collect personal information that can identify you directly or indirectly. This may include your name, date of birth, postal address, email address, telephone number, billing details, transaction records, account preferences, customer feedback and similar account-related data.

We also collect technical and operational information when you use our services. This may include IP address, login and access times, visited pages, language settings, browser type, device-related data and software error logs. This information helps us operate the platform, improve performance and maintain service quality.

How we collect information

Information may be collected directly from you when you register, contact support, use the website, complete verification or interact with our services. Certain information may also be collected automatically through system logs, cookies and similar technologies. In some cases, we may receive data from payment providers, technical partners, service providers or other lawful third-party sources that support account administration, security checks or transaction processing.

How we use your information

We use personal information to provide our services, manage your account, process payments, perform security and identity checks, respond to support requests, administer promotions, improve platform functionality and comply with legal or regulatory obligations.

Where permitted, we may also use your information to send service-related updates, marketing offers, promotional materials and product news from us or from selected partners. You may opt out of promotional communication at any time.

When information may be shared

Your data may be shared with carefully selected partners, service providers, payment processors and technical suppliers where this is necessary to operate the service. We may also disclose personal information when required by law, when necessary to protect our rights, to prevent fraud, to investigate abuse, chargebacks or suspicious activity, or to comply with regulatory and compliance requirements.

In appropriate cases, data connected with fraud prevention, prohibited transactions or unlawful conduct may be shared with banks, payment institutions, gaming operators, regulators or relevant authorities. Anonymous data may also be used for research, including research related to addiction prevention.

Your choices and access rights

You may request to review or correct the personal information we hold about you, and you may ask us to limit the future use of your data for marketing purposes. You can also opt out of receiving promotional messages through your account settings or by contacting customer support.

Please note that we may still retain certain information where this is required by law, regulation, fraud prevention standards or legitimate operational necessity.

Cookies and similar technologies

We use cookies and similar tools to improve the way our website works, remember your preferences, keep secure areas functioning properly, understand how visitors use the platform and make content or advertising more relevant. These technologies may include session cookies, persistent cookies, analytical cookies and, where applicable, similar storage technologies.

You can usually manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

Payments and security checks

To provide real-money services, we may use third-party electronic payment providers. By using our services, you acknowledge that certain personal information may need to be processed for deposits, withdrawals and payment verification.

We also reserve the right to carry out security reviews at any time. These checks may be used to verify registration details, account activity, transaction patterns and compliance with our Terms and Conditions or applicable law. In connection with such reviews, we may request additional information or documentation from you.

Data security

We apply technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss or unlawful disclosure. Although no system can guarantee absolute security, we work to maintain appropriate safeguards across our platform and service infrastructure.

Protection of minors

Our services are intended only for individuals who are at least 18 years old or the legal age required in their jurisdiction. We do not knowingly accept information from minors. If we discover that a minor has attempted to use our services or submit personal data, we may suspend the account and remove the related information from our records.

International transfers

Your personal information may be stored or processed in countries outside your country of residence, including jurisdictions where we or our service providers operate. By using our services, you acknowledge that such transfers may take place. Where appropriate, we take steps to ensure a reasonable level of data protection.

Third-party websites

Our website may contain links to third-party websites that operate independently from us. We are not responsible for the content, functionality or privacy practices of those external sites. Any information you provide to them is governed by their own privacy policies.

Your continued use of our services means that you accept this Privacy Policy. We may revise this policy from time to time by publishing an updated version on our website. If required by applicable law, you may also have the right to lodge a complaint with a relevant supervisory authority regarding the processing of your personal data.